Terms of Service

1. Agreement

By accessing this website or engaging Big Show Systems (“BSS,” “we,” “us,” “our”) for Google Business Profile Management, Revenue Engine, Listings Sync, Content Engine, or Enterprise and Remediation services, you (“Client,” “you,” “your”) agree to these Terms. If you agree on behalf of a business, you represent that you are authorized to bind that business, and “you” means that business. If you do not agree, do not use the site or our services.

2. Services and scope

BSS provides managed local search services, business profile maintenance, localized content posting, review response, listing synchronization, and configured lead-response automation. The specific work we will perform is set out in the written scope agreed before work begins. The written scope controls where it and this page differ. Work not described in your written scope is out of scope and is quoted separately.

3. No guarantee of results

We do not guarantee search rankings, placement in local results, lead volume, call volume, appointment volume, review counts, review ratings, revenue, profit, or return on investment. Google controls search rankings and changes its systems, policies, and features without notice. Whether a customer calls, books, or leaves a review is decided by that customer. What we commit to is performing the work described in your written scope and reporting on what we did.

Figures, dashboards, screenshots, activity panels, call logs, review feeds, sync monitors, sample messages, star ratings, and review counts shown anywhere on our website or in our materials are illustrative examples created to show how the service works. They are not client results, they are not real reviews, and they are not a prediction of your results.

Nothing we provide is legal, tax, accounting, or professional advice.

4. Pricing, billing, and automatic renewal

Current published prices: Google Business Profile Management $99/month per location; Revenue Engine $999 one-time setup plus $399/month per location, which includes Google Business Profile Management for that location; Listings Sync $599/year per location (requires an active base service); Content Engine $199/month per location (requires Revenue Engine). Enterprise and Remediation work is quoted separately.

Monthly services are billed monthly in advance and renew automatically each month until cancelled. Listings Sync is billed annually in advance at $599 per location and renews automatically for a further 12 months unless cancelled before the end of the current term.

Setup fees are earned when setup work begins and are not refundable once setup work has begun.

We may change prices on 30 days’ written notice. A price change does not affect a term you have already paid for.

5. Cancellation and no refunds

You may cancel at any time. There is no cancellation fee and no notice period. Cancel by calling (954) 335-3347 or contacting us through our verified contact channels.

Cancellation stops future renewals. Fees already paid are not refundable, in whole or in part, and are not prorated. Your service continues through the end of the period you have paid for and then stops. For Listings Sync, that is the end of the current annual term.

On cancellation we remove ourselves as a manager from your Google Business Profile. Any content or landing pages built as part of your plan come down at the end of your paid period; if requested prior to that date, we will provide a export of client-owned assets.

6. Late payment, suspension, and chargebacks

Invoices are due on receipt. Amounts unpaid for 10 days may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by Florida law. If an amount is more than 15 days overdue we may suspend services after notifying you, and suspension does not relieve you of fees for the period. You remain responsible for reasonable costs of collection.

If you initiate a chargeback or payment dispute for services delivered, you agree to contact us first and give us 10 business days to resolve it. We may suspend services during an unresolved dispute.

7. Your responsibilities

You will provide accurate and current business information, grant and maintain the access we need, respond to approval requests in reasonable time, and comply with the terms and policies of every third-party platform used to deliver your services, including Google’s Guidelines for Representing Your Business. Delays caused by missing information, access, or approvals extend our timelines and do not entitle you to a credit.

8. Reviews

Where we configure review request workflows, requests are sent after a completed service without regard to whether the customer is expected to leave a positive review. We will not configure, and you agree not to ask us to configure, any workflow that solicits reviews selectively based on anticipated sentiment (“review gating”), that offers compensation in exchange for a positive review, or that suppresses or conceals a genuine negative review.

9. Call recording & disclosures

Where call recording is enabled for your account, the automated assistant should announce at the start of the call that the call is being recorded. Where we configure call answering, the assistant should identify itself as an automated assistant. Florida law requires all parties to consent to the recording of a private communication. You are responsible for ensuring your own staff and custom call configurations comply with applicable state and federal recording disclosure laws. AI-assisted calling or call-recording features, when included, are activated only after the applicable disclosure, consent, configuration, and operational requirements for the intended use have been confirmed.

10. Usage charges & fair-use policy

Your plan includes a monthly fair-use allowance for metered communications (phone minutes, AI processing, and emails): $10 per month with Google Business Profile Management and $100 per month with Revenue Engine. Unused allowance does not roll over. If your usage consistently exceeds the fair-use allowance, we will contact you to discuss a written re-scoping or plan adjustment before any extra charge appears. We do not apply unapproved automatic overage charges.

11. Ownership, license, and confidentiality

Your property: You retain full primary ownership of your Google Business Profile, business information, contacts, and approved content at all times. We act strictly as an authorized manager and you can remove that access at any time. Deliverables created specifically for you become yours once paid for in full.

Our property: Our templates, workflows, automations, configurations, prompts, checklists, snapshots, processes, and know-how remain ours, including where deployed inside your workspace. Nothing transfers ownership of those to you, and you will not copy, resell, or reverse engineer them.

License to us: You grant us a non-exclusive license to use your business name, logo, photographs, and content solely to perform the services.

12. Third-party platforms

Our services depend on platforms we do not control, including Google, telecommunications carriers, payment processors, and underlying platform infrastructure. We are not responsible for their outages, errors, rate changes, policy changes, feature removals, account suspensions, or decisions, including any decision by Google regarding your profile. We are independent local-search specialists and are not affiliated with, endorsed by, sponsored by, or a partner of Google LLC.

13. Warranty disclaimer

14. Limitation of liability

15. Indemnification

16. Governing law, venue, and disputes

17. Contact